Get in Touch With Us

If you have a question about our reviews, spotted something that needs updating, or want to raise a concern about a non GamStop casino we cover, this is the page to use. We explain below how to reach us, what we can help with, and what we cannot.

How to Get in Touch

Email is the best way to contact us. Send your message to [email protected] and a member of our editorial team will read it personally. We aim to reply within two working days, though this can stretch slightly during busy periods.

To help us answer quickly, tell us upfront what your message concerns — for example, a specific casino review, a bonus term you found confusing, or a general enquiry about how we research gambling sites not on GAMSTOP. The more context you give, the faster we can point you to the right answer.

What We Can Help With

• Questions about our reviews — If anything in our coverage of a casino not on GamStop, its wagering requirements, or its payment options is unclear, ask and we will clarify.
• Corrections — Casino offers, licensing details and terms change frequently. If you believe something we have published about a welcome bonus, withdrawal time or payment method is out of date, let us know so we can check it against current sources.
• Content suggestions — If there is a topic around online casinos, slots, sports betting or payments you would like us to cover in more depth, we are happy to hear it.
• Site or partnership enquiries — If you represent a business and want to discuss working with us, introduce yourself and outline what you have in mind.
• Concerns about gambling harm — If you or someone you know is struggling with gambling, please say so in your message. We will point you towards appropriate, independent support.

What This Page Is Not For

We are a research and comparison site, not a customer support desk for any individual casino. If you have a dispute over a withdrawal, a bonus that has not been credited, or a locked account with one of the operators mentioned on our best non GamStop casinos guide, you need to raise this directly with that casino's own support team first, then escalate through its stated complaints process if unresolved. We can offer general guidance on how these procedures usually work, but we cannot intervene in an individual account or payment issue, and we have no ability to access, refund or reverse anything on a casino's platform.

Similarly, we cannot advise on identity verification (KYC) requests, source-of-funds checks or account restrictions specific to your case — these are matters between you and the licensed operator handling your account.

Responsible Gambling Support

If gambling is causing you concern, GamCare offers free, confidential support and can be contacted through its national helpline. GAMSTOP is the UK's self-exclusion scheme for operators licensed by the UK Gambling Commission, but it does not cover casinos operating under overseas licences, which is why understanding deposit and loss limits, and using independent blocking software where needed, matters if you choose to gamble on sites outside that scheme. Mention any concerns in your message to us and we will point you towards these resources rather than attempt to advise you ourselves.

What Happens After You Message Us

Every email is read by a real person, not an automated system. We will not send a canned reply and leave it there — if your query needs input from someone else on the team, we will follow up once we have a proper answer. If you have reported an error in one of our articles, we will check it against current, verifiable sources before making any change, and we will let you know once it has been reviewed.

A Note on Accuracy

We rely on readers as well as our own research to keep our coverage of non GamStop casinos current — bonus terms, wagering requirements, payment options and licensing details can all change without much notice. If something you read here does not match what you experienced with a casino, we would rather know about it than leave inaccurate information in place.

Thank you for reading, and we look forward to hearing from you.